Refund & Cancellation Policy

Refund & Cancellation Policy for Pixymora

Thank you for choosing Pixymora. We are dedicated to providing cutting-edge AI thumbnail generation, image upscaling, background removal, and creative visual tools. This Refund & Cancellation Policy outlines how credits, subscriptions, and refund requests are handled across our platform (pixymora-development.web.app / pixymora.com).

We believe in transparent, creator-friendly policies while balancing the computational costs of high-performance GPU clusters and premium AI model APIs.

1. Real-Time AI Generation Credits

Pixymora utilizes dedicated GPU compute and third-party AI vision models (including OpenAI and Google Gemini APIs) to generate, enhance, and upscale thumbnails. Because computational infrastructure costs are incurred instantaneously when an image is processed:

• Generation credits that have been successfully redeemed to generate, edit, or upscale thumbnails are non-refundable once the operation completes.

• Creators are encouraged to use draft previews and standard resolutions before committing credits to high-resolution renders.

2. 100% Technical Error & Glitch Credit Guarantee

If a generation fails or produces unusable corrupt output due to an internal system error, platform downtime, API timeout, or generation glitch:

• Automatic Re-Credit: Our system will automatically restore the consumed credits back to your account.

• Manual Verification: If automatic credit restoration does not trigger, submit a report within 7 calendar days to support@pixymora.com with your generation ID or screenshot. Upon verification, full credits will be reinstated immediately.

3. 7-Day Unused Plan Refund Window

We want you to feel confident in Pixymora:

• If you purchase a subscription plan or credit package and have not used any credits, you may request a 100% full refund within 7 calendar days of purchase.

• Once any generation credits from the purchased package or billing cycle have been used, the purchase becomes ineligible for a full cash refund due to non-recoverable GPU processing expenses.

4. Subscription Cancellations

• You can cancel your active subscription at any time directly through your account dashboard or by contacting support at support@pixymora.com.

• Upon cancellation, your subscription will remain active until the end of the current paid billing cycle, and no further recurring charges will be processed.

• Previous subscription payments are non-refundable except as provided under the 7-Day Unused Plan Window.

5. Dispute & Chargeback Prevention

We are committed to resolving all billing inquiries fairly and expeditiously. Before initiating a dispute or chargeback with your bank or credit card provider, please reach out to support@pixymora.com. Chargebacks filed without prior contact may lead to immediate account suspension in accordance with our Terms of Service.

6. How to Submit a Refund Request

To submit a refund or credit reinstatement inquiry, contact our official support team:

• Email: support@pixymora.com

• Phone: +91 9709012975

• Headquarters: Mumbai, India

• Please include your account email address, transaction reference, date of purchase, and a brief description of the issue. Requests are typically reviewed within 24–48 business hours.

7. Policy Updates

Pixymora reserves the right to modify or update this Refund & Cancellation Policy at any time. Any changes will be published directly on this page with an updated revision date. Continued use of our Services following any modifications constitutes acceptance of the revised policy.